| Frequently
Asked Questions |
|
Q. Is there a set number of suppliers allowed to respond to each bid? The number of suppliers that respond to each bid is based on criteria or filters selected by the buyer. This may include geographic proximity, nature of the purchase, previous supplier relationships, etc. Q. Will suppliers have direct access to buyers? The procureconnect system is designed to streamline the buying process. procureconnect will assist in the relationship building process between buyers and suppliers. Per the terms of our agreement, suppliers may not contact buyers directly unless they have been awarded the bid. These requirements have been put into place so that buyers can choose suppliers that best service their needs without the pressure of numerous calls from suppliers soliciting their business. Our policy states that if a buyer complains that a supplier has circumvented the System, that supplier may be removed the procureconnect system. Q. Are there requirements as to what types of jobs can be submitted? When procureconnect agrees to enter a market, our goal is to service every segment within that industry. Q. Where do I go/What do I do to get support? Support is readily available under the “Contact Us” link on both the marketing website as well as the application site. The support team will respond to inquiries within 24 hours - or on the next business day. Q. To bid, do I have to be a subscriber in order to use the system? Yes, all users, both buyers and suppliers must subscribe in order to use the procureconnect system. There are many benefits obtained by being a subscriber to the procureconnect system. 1. Easy to follow format for bid requests based on market applications. 2. Enter the bid information once to be submitted to multiple suppliers. 3. Your bid request is electronically saved in our repository for future revisions or orders. 4. Automated process for matching buyer's specifications with a database of successful suppliers eager to service your business needs. 5. State of the art message center and e-mail notification to follow-up on your bid requests. 6. More choices and more flexibility in your selection of business partners. Q. How does the procureconnect system affect the sales cycle? The goal of the procureconnect application is to streamline the buying/supply process in order to produce maximum efficiency for the users. Q. What browser should I use? There are constantly new technologies being developed in order to access the internet. Presently we would suggest Internet Explorer 8 or higher, Firefox 2, Mozilla 5 or higher, Safari (Mac), or Google Chrome for maximum efficiencies. Q. What kinds of security safeguards are in place when accessing the procureconnect system? Security it a priority; procureconnect is hosted in a secure data center. All of our servers are current with security patches and protocols. procureconnect does not use your profile information other than to maintain your records in our database in order to streamline the buying process. Basic information regarding both buyers and suppliers will only be shared as part of the normal bid process. |